We're Here to Help Your Family
Need help with your order, shipping, returns, installation, or SafePass? Send us a message and our support team will be happy to help.
FAQs
Quick answers about SafePass, shipping, installation, and returns.
Shipping time? +
Tracking is sent once your order ships. Delivery time depends on your location and the shipping method used.
Returns? +
Contact our support team within the return period and we’ll guide you through the return process.
Does SafePass require drilling? +
SafePass uses a pressure-mounted design, so it can be installed in suitable openings without unnecessary drilling into your walls.
How does the pet door work? +
The built-in pet opening allows smaller pets to pass through while the main gate remains closed.
Is SafePass for babies & pets? +
Yes. SafePass is designed to help manage access around the home for babies, cats, and dogs.
Can adults walk through it? +
Yes. The main gate provides walk-through access so adults don't need to step over or remove the gate each time.